Jeremy B

Poor aftersales and customer support

It all started after the first week when I purchased my car. Purchased around the 20th of Aug 2016. It's a funny story because I was initially going to purchase this car from a dealership in Birmingham but it was Germania that won the bid at the auction so I traced the car to them. I contacted Germania in order to visit and have a look, test drive etc. Clive, (Which I believe is the owner of the garage) was quite polite and helpful in all honesty to start with (why wouldn't he? making a sale after all) we took the car for a spin etc, I explained where I stood if any issues cropped up due to my previous 2nd hand car failing and I took the previous garage to court and won the case, I was also traveling from the northern part of the West Midlands down to south Wales. He said he would cover any mechanical failures etc but no wear and tear. Okay fair enough up to here. He provided me with a 6 month 'GOLD' cover with Auto Protect (Customer protect) also, which in fact is the complaint to follow. I won't lie, I love my car as it is the one that I specifically wanted and chased but little niggles and issues really do take away from the experience. The day I purchased the car I noticed and made it clear to Clive that there is only 1 key here and it was missing, car should come with 3 keys total and the coded password for emergency spares. Firstly he said to me that the car was only delivered this week (which was true as I had traced it) and these thinks take time to arrive. I thought I'd give him the benefit of the doubt and go ahead. 2 Weeks later I phoned him up to remind him. This is when the blatant fob-off's and non-existent after sales support started. Called him 4 weeks after that and he answered then essentially just put the phone down on me. So to finalise: I purchased the car that I was after due to my own pro-activity, the minute I handed over the full amount (Bank loan) Clive / Germania wanted nothing else to do with me or offered me any support or assistance. When will people understand how important after sales support is? 6 months down the line now, the fuel pump (engine side) has failed and the re-circulation flap control motor is faulty. I am dealing with this with Auto protect who are of course being difficult to pay out... All in all, unfortunately I would not recommend this garage due to the issues and gripes above.