Lawrence M

Lawrence

I experienced poor customer service at the Lincoln branch. I had to ring them up several times to prompt them on dealing with my purchase. I also felt that I was dealing with anyone who was available at the time and this showed in the lack of knowledge from each member of staff on the current status of my deal. After agreeing to purchase the car on the day the salesperson mentioned that they could have the car ready for the end of the week. I agreed on a later date as I was not able to pick it up due to work commitments. The evening before pick up day I received (the only call from quicks) explaining that my car wouldn't be ready in time. I said this wasn't possible, so I had to force an agreement to take the car away partly ready and return it when suitable. I found the whole process with quicks stressful. I also had to ring quicks at a later date to retrieve a copy of the mechanical work that had been carried out in our agreed deal.