George T

TH4RG3

I found Cooper Chelmsford BMW to be a dishonest dealership, they take shortcuts with everything to make it as cheap as possible for them. Bought 2 cars over the last years from there and to have problems both times is just ridiculous. Being sold "Tyre insurance" and "cosmetic repair insurance" and the guardx protection with no discussion what so ever, just over £1000 extra on the bill which is not brought to your attention, I'd have had no problem if I had been asked a simple yes or no if I wanted them and I had said yes. But sneaking it in there and taking customers as fools and hope they don't spot it (unfortunately I didn't) is just not what I expect from an official BMW dealership, perhaps a dodgy cheap car dealership, but not them. Then constantly making you seem stupid and that I'd said all these things that I hadn't. They have lost and business from us in the future.