NEIL B

NB35

Positive: Salesperson generally helpful and polite Negative: Unable to provide a car despite having full funds on 16/12/16. Car clearly not checked prior to test drive, it was me that identified an issue at this point - it was news to the service team (despite sales videos clearly stating that vehicles are checked prior to being made available for sale). Emailed the Branch Manager - no response at all. When considering an alternative, the dealership would not consider revising the price of a car as a gesture of goodwill. Instead, offered me the opportunity to pay more. The dealership boasts they don't haggle with prices because the cars are high quality and are fully checked. Yet, here I am withdrawing from my finance agreement and car-less because, it seems, Motor Depot. was selling a car that wasn't fit for sale.