Sue E

First time buying a car on my own

Time seems to have flown & I’ve been rather busy since acquiring my Citroen Berlingo Multispace from Hampshire Vans - end May which I am enjoying & getting to know after a smaller car - I meant to get back to you & give feedback before now. I ‘d rate my overall experience 4.8 if that’s possible! Andy & Declan who assisted me we’re both really helpful & attentive & another who made a most welcome coffee. Slight frustration that Gov Tax website would not allow set up for monthly payments I but seemed a problem on the site - not really your fault & on checking through warranty details I was emailed found wrong dates entered for last MOT but when I called them they did seem to have correct dates so again not your fault! Took a while to figure out setting correct time on internal clock! (probably why had been left an hour behind!) & I seem to have an intermittent clunking sound on releasing brake pedal which may be a thing with the model? - I noticed it was mentioned in one of first service records but nothing conclusive. Online searches suggest various things including the heat so just keeping an eye on it at the moment. I don’t often do feedback as it just takes me too long but buying a car is a big thing & one I’ve not done on my own before. Your guys certainly made the process straight forward & relaxed & answered all questions, plus the fact that Andy was able to arrange a part exchange for my car when I know you’re in really a van dealer definitely helped me make my decision. One minor point if you like honesty(!)The car was generally spotless except for the tiresome grooves in the lid of the rollback storage compartment between front seats (maybe there’s a special tool for this?- an old toothbrush did the trick!)