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Sara F

ILLEGAL PRACTICES - AVOID

Illegal Practices - AVOID - SCAM Visited the dealership in London today, really liked a car and went to pay in full with the sales assistant and the manager told us as sale that we had to buy a 'Mandatory Warranty' of a minimum of £125, apparently this came in 6months ago but they haven't updated the website. We got up to leave when another colleague appeared and said no and gave us 6months and 12 month breakdown to 'sweeten the deal' Upon leaving we discovered this practice is actually illegal and goes against your consumer rights of 2015. They attempted to impede our rights and illegally sell us a warranty which they cannot do. When we realised this was illegal we called up within 1hr of the sale to be told to cancel the sale it would cost us 10% of the same (1.5k) Absolutely disgraceful company who over spoke us on the phone and hung-up on us when we asked them to explain further. When I called them I was accused of being a liar and it 'never happened' run for the hills

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