Daniel C

Indescribably poor

I would need a thesaurus to adequately describe how poor this lot are. Had a major service on my Qashqai in May but several items due not addressed. Contacted service department twice for explanation but no response. Went through Complaints process, which promised resolution in 2 days, heard nothing (“We keep our promises” is their slogan btw). Emailed branch manager, no response. Ended up contacting Nissan UK complaints. 2 day response promised. Again, nothing. Finally, Motor Ombudsman has agreed to look into case.