Anne

Absolutely disgusting

Traded my car in they only offered me £300 because the head gasket was going told me he could only send it to auction and wouldn’t make much off it he later sold it on his website for £1999 with no mention of the head gasket, the day I drove my Audi A1 off there forecourt 2 hrs later if that it was coming up with check your brake fluid this was whilst driving through Durham city centre, contacted them and they said it could just be the sensor filled the brake fluid up and it all ended up leaking out from rear brake pipe. They had the decency to come and look at it on the Sunday morning but then told me I would have to drive the car from Seaham to Shotton for them to fix it. Two weeks to the day of them fixing it I couldn’t get my car into gear I contacted them again Len (son) who said I would have to drive it to them obviously irate because how the hell was I going to get it to them if I couldn’t get it into gear, he then said he had done me a favour fixing the brake pipe to which I lost my head a bit he was very rude and said the car I had part exchanged was basically crap this is the same car he sold for £1999. Big Len (dad) then messaged me and said if I wanted a civil conversation to contact him I phoned him and explained the issue to which his reply was that I had to double de clutch this did work initially he also said that this is a common fault with Audi’s I contacted them numerous times because this issue got worse and would take me 15 minutes to be able to get it into gear I was told to take it through and they would look at it the first time they just sprayed lube on the clutch which didn’t make the slightest bit of difference the second time Big Len (dad) reckoned it had been a pin and he had fixed it this was after only having my car round the back for five minutes the next day it was still the same and I was at the end of my tether so I contacted them again to be told three of them had looked at it and there was no issue with the clutch and to use my warranty I explained that I was still within the 28 day consumer law and that they had an obligation to try and fix this to which Big Len said if you want to go down that route I have a bloody good solicitor and the last person that did that ended up worse off all idle empty threats and because my drivers side door had a dent in which I said I would get fixed he said he wouldn’t take the car back as it had been damaged and he doesn’t take care that have been damaged, considering the one I traded in had been a Cat S. I contacted citizens advice who said I could still return the car and get full refund as long as I was willing to fix the door, I didn’t feel comfortable taking the car back to them and got a independent garage to look at it and even just by telling them the issue straight away they said that air was building up in it which was the reason it was taking so long to get it into gear and it needed a new clutch this ended up costing me £811 avoid this garage at all costs just wanna be gypsies. This is the message from Big Len Ann there’s nothing wrong with it I have checked it and can’t find anything wrong I’ve done everything I can put it in a garage and use the warranty to pay for it it three of us have checked it and we know it’s ok xx