Simon G

He who will not be fobbed off so easilly

Jdt Autos (Herts) Ltd is, in my opinion, disreputedly managfed by Michelle Stapleton, the primary director of her company. 12 days after buying a car from her business I emailed her to describe a growing list of faults that it had started to show signs of. Her first response was this, “Ali will call you as he dealt with you it's his sale !”. Ali was her employee. She did not prioritize his schedule to deal with my car, so he couldn’t. I told her that within 16 days of buying the car the air conditioning went from working to gradually becoming less effective until it didn’t work at all and hence there must be a major fault with it. Her initial response was “The A/C was tested maybe it's run out of Gas so I would suggest you re gas as warranty does not cover re gassing. If it runs out of gas this is maintaining the car which we are not responsible for !” She initially refused to take ownership of several faults with the car, despite my logical argument that if the refrigerant runs out in 16 days the system has a leak and an attempt to re fill it would be ineffective. I eventually paid a local garage to investigate this fault. They told me that the main compressor pump had failed and that a remedy using a reconditioned pump would cost £800, which it did. Later I was told by the previous private owner of the car that, with a sense of duty, he had warned Jdt Autos that the car had this and several other listed faults, and that he had previously failed to cure this problem by having the system re gassed. So I have reason to suspect that Jdt Autos were aware of the true extent of some of the problems with my car, were still happy to sell it to me and still tried to avoid ownership of the faults. What does that tell you about them?