Andy

Rude and unprofessional

called in on 2 weeks ago to have my car looked at that I bought from Hitchfields 8 months ago. I tried to park my car but was struggling for space, I was met with a very rude member of staff from Hitchfields telling me to park somewhere else! Telling me to park on another business premises. Then when I eventually got into the building I spoke to Matt about booking my car in for the back wiper looked at. Whilst I was there I mentioned the tracking that was offline, I contacted after sales via email within the first 2 months of purchasing the vehicle. We were told via phone that you were trying to find somewhere close to where we live to book the tracking in. So I mentioned the problem to Matt who I believe is after sales. Matt said he had never spoken to me and was unaware of the problem. He asked me for proof that I had spoken to someone and reported it. At the time I couldn’t find a paper trail of the report, I was made to feel like a liar! I managed to get the email up and showed Matt. He said oh sometimes it can get lost in spam! What a load of rubbish. I believe Hitchfields did not want to pay for the tracking doing. Fast forward to Wednesday the same day I brought the car in, I was told to pay £75 plus vat for the wiper looking at. Matt told us there was a good chance we would get our money back from the warranty. They fixed the wiper they said it was something and nothing, not a big job. We are still 95.00 down. I feel ripped off, I messaged Matt to ask for an explanation but he has not responded. This is unprofessional. I believe he tried to phone me but since I’ve been made to feel like a liar because I didn’t have proof I would like everything in writing whenever I communicate with Hitchfields. we are looking at fair trading rights and motor ombudsman. I’ve looked on google and trust pilot and it seems I’m not the only one recently that is unhappy! Your company was recommended by a friend who has bought two cars from you. I paid £18.000 for and Audi from you. The aftercare is terrible. I made a formal complaint via email and as of today NOBODY has responded. It seems this company does not like to communicate via email or text as they don’t like making promises or admitting they are wrong! I’ve also asked for a written invoice as to the work carried out on the wiper again I’ve received nothing. Stay well clear of this company! After you buy a car they are rude and unprofessional and they won’t fix the problem without a substantial fee.