Anonymous

Unroadworthy used car - avoid!

Sold a car that broke down after 10 days and was refused my right to return. Only offered a replacement battery despite other faults also. Unprofessional handling of the problem with one staff member reducing me to tears with his patronising comment. Shameful service from what should be a reputable dealer. My custom was not valued at all. The vehicle was not tested or prepared properly, dirty on handover and after problem of breakdown reported to them, they denied that I’d broken down or was any fault with vehicle. There was damage to the interior that I noticed on handover they said would replace panel but subsequently retracted and only offered a repair to panel. It was also sold with one front ‘mud and snow’ tyre and one summer, not exactly ideal! Gutted to have trusted a main dealer and disappointed in Toyota for having this showroom ‘approved’.