Deepak U

Pathetic Service. Incompetent staff

Absolutely ridiculous ! I went in on a Friday to get my parking brakes fixed, these brakes are still under warranty. I gave my vehicle on Wednesday, the service manager told me that it will be fixed by 5 PM or latest by Thursday as a part has to be replaced. On Wednesday I get a call that the part will be fixed by Thursday evening. Then on Thursday afternoon I get a call that there is one more part which will have to be replaced and will come from Germany ! so I will get the car on Tuesday following week. As I have one car, I asked for a courtesy car, which was not offered. I have one simple question, that spare parts for a critical component like parking brake was not available in entire UK ? We talk about operational resilience nowadays, and a company like Mercedes (that charges premium for its vehicles, supposedly for quality of its cars and service) does not have a critical spare for a critical component in the whole of UK ? - which world are they living ?