Nestor S

Excellent experience at Carbase Bristol

I recently bought a 2021 Toyota CH-R Design from Carbase Bristol on 5th June, and the whole experience was excellent from start to finish. From the initial test drive to finalising the sale, everything was handled professionally and without any pressure. We visited first for a test drive, then returned a few days later to go ahead with the purchase. John helped us at the start, Owen processed the sale, and Raj handled the handover. All three were polite, knowledgeable and easy to deal with throughout. I never felt pushed into taking finance or add-ons. Everything was explained clearly and I was given time to think things through. It felt like the focus was on helping me make the right decision, not upselling. The listing was accurate and the car was exactly as described. It was in excellent condition and had clearly been well valeted. All the paperwork, including the V5C, MOT and service history, was sorted quickly and efficiently. The process felt smooth and well organised. I would absolutely recommend Carbase Bristol to anyone looking for a used car. It is a professional and well-run operation that made the buying process genuinely pleasant.