Jag

Aftercare? Yeah right

I bought a car from Tim on 3rd May 2025, and found a noticeable issue with it. After running my own diagnostics I found it to be an urgent issue. My car then went to my mechanic on 7th May, and the necessary repairs were carried out. I called Tim straight away when I found the issue, and to his credit, he offered immediately and unprompted to cover the cost. He told me to get the car fixed then send over the invoice and he'll get it paid right away. Unfortunately, that didn't happen. I sent him the invoice, but it wasn’t paid, and my mechanic started chasing me for the money. I called Tim to follow up — he answered and told me he’d sent the invoice to his “accounts department” and would chase it up and get it paid ASAP. But still no payment happened, and my mechanic kept chasing. Every time my mechanic chased, I tried to call Tim, as well as texted multiple times, and sent emails — all of which were completely ignored. It genuinely felt like I was being avoided on purpose, so after nearly a month of chasing with no response, I decided to try calling from a different number. Call it coincidence, but he picked up immediately. At that point, I was extremely firm, direct, and stern with him. I made it very clear I was not happy with how things had been handled and how he'd made me look a fool in front of my mechanic also. I told him I'd had enough of having to keep trying to chase this invoice and just to pay it so we can put this all to bed. I also mentioned that it's very convenient that he's picked up the phone when I've called from a different number and felt like he was ignoring me. His excuse to all this was he is very busy, always running around and hardly answers his phone. Poor excuse - Tim is very contactable if you're going to buy a car from him! I'd also mentioned I’d seen his long list of negative reviews online and that if I’d seen them earlier, I wouldn’t have gone near his business. That clearly hit a nerve — his tone changed, he got defensive and noticeably annoyed. He must be aware of those reviews to react such a way, but they all say the same thing that I've experienced with him — ignoring customers, no aftercare, broken promises — so I’m not sure why he’s so offended. Use that information to do better! During this call, he said he’d sort the invoice out right away and call me back within 45 minutes to confirm. 20 minutes later the invoice was finally paid. The only reason I know is because my mechanic told me. Tim never followed up as he said he would. On a separate note, he had also promised to arrange a good deal for a 12-month warranty when I bought the car, but just like everything else, there was no follow-up and no follow-through. I want to be very clear: I didn’t originally intend to leave this review. I had planned say thank you for sorting the invoice, sorry I got a bit heated with him and give him some constructive feedback over the phone. But since he couldn’t even offer the basic courtesy of a call back to update me, I’ve decided to leave this review instead. The whole situation dragged out unnecessarily for a month, and it only got resolved because how clear I made it that was annoyed with him and his behaviour. His communication was non-existent, his word couldn’t be relied on, and his after-sales conduct was unprofessional at best. I rarely write negative reviews, but in this case, I feel people deserve to know. Read the other reviews — I wish I had. I would have taken my money elsewhere.