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Anonymous

Unprofessional and Untrustworthy

I financed and purchased a van with Manchester Motor Company, with a clear agreement that I would collect the vehicle at a later, specified date. They assured me this would be no issue. A few days later, they even called to invite me to inspect the van before pickup—only to call back hours later and tell me not to bother because they had sold the van without informing me. No explanation. No apology. Just complete disregard for a customer who had already purchased the vehicle. To make matters worse, they took over a month to return the money to the finance company, which delayed the unwind process and negatively impacted my credit score. Absolutely unacceptable behaviour from a dealership. If you value transparency, professionalism, or basic customer service—avoid this company at all costs.

Dealer   Reviewer