Marcin S

Absolute nightmare

If you're looking for a used car dealer you can rely on when something goes wrong with the car they'd sold you, then... you should keep looking. I bought a Mercedes A180 from Autoparc in November, drove slightly over 6k miles since then till March. The car stared making noise, I took it to a garage - turns out the turbo was completely gone. Repair cost - around £2k. I reached out to Autoparc, who initially argued with the diagnostics of my garage, then requested "independent" diagnostics (funnily enough, the "independent garage" is just a stone throw from the dealer). Cause of failure according to the "independent" garage? Blocked DPF, and because of the mileage (6k!) Autoparc doesn't take responsibility for it. There is nothing wrong with DPF, the car has been fixed at the other garage and has been working great since then, even though they have not done anything with DPF. According to them, it was either an oil blockage (oil service apparently done before sales, according to Autoparc) or an actual faulty turbo charger. Besides, since I almost exclusively drive on motorways - how would the DPF get completely blocked in less than 4 months? Potential buyers, if you're planning to buy a car from Wearside Autoparc, remember that if something goes wrong, they'll find a way not to help you with your car issues. Multiple emails (all signed with the comfortable half-anonymous "After Sales Team"), change of approach every time when I pointed out the lack of logic or omittance of facts, waste of a few weeks before hearing that Wearside Autoparc will do absolutely nothing to help me fix the car they sold me only 4 months earlier. See you in court.