Stacey

AVOID AVOID AVOID AVOID!!!!!!!

PLEASE READ BEFORE BUYING! AVOID‼️ AVOID‼️ AVOID‼️ My daughter bought her first car from here in May 2025. There was a problem from the start and they said they'd fix it if we brought it back. We live 1.5 hours away so decided we had no choice but to take it back. 6 visits later and they're now refusing to fix the other issues because they don't want to pay out any more money on it nor spend anymore time on it even though the problems arose within their WARRENTY PERIOD! They offered me a refund but for them to keep the car on the spot. This would have left me without a car and no way home so they said they'd charge me for using the car and I wouldn't get my refund if I drove it off. Lawrence is sick of the business and has had enough. He became very verbally aggressive during our conversation and I was on my own in yhe office with him and the sales guy (who actually seems not too bad). Maybe that's why he is in sales? The safety issue was the central locking and my daughters seat belt! (Among many more like the electrics)!!!!! I've got videos and photos of the car which I will be using in court. There's no way that they put that car through an MOT, they have just obtained a MOT certificate!!! Seat belts are a major issue on an MOT! Fortunately I managed to talk to a family whilst waiting for my keys, and talk them out of buying from there. They walked away and I am so happy for them. I also have a lovely photo of my car having been run into a heavy cone when I picked it up! They did try and move it but I'd already taken a photo of it! Their response when I showed them was "yeah"! I feel I've been fair and patient with these guys and I've spent hundreds of pounds on fuel taking 2 cars to Swansea so they can have my car to "fix"! I should have read the reviews first but sadly I didn't. 09.30 Monday morning I will be obtaining legal advice for a car that is not fit for purpose. For those of you that are in the same situation with these people, don't forget you have consumer rights!!!!!! Google Consumer Rights Act 2015!!! And contact a solicitor or citizens advice and trading standards and watchdog and all media outlets. This kind of service is very poor and unfair to the vulnerable.