Ahmed

Appalling and miserable aftersales

I tried my best to give Daniel benefit of doubt BUT sadly his aftersales customer service and communication are appalling. I communicated with Trade Direct due to suspension issue; which was there from the first week I got the car but since I had the car booked for a service, I thought I would ask the garage to look at it prior to letting Daniel know what was the issue. Garage diagnosed 5 out of the 8 suspension arms need changing. I got 3 quotes from 3 different garages and sent them to Daniel. Since he was away, he asked me to contact Neil. Neil is a bully and nasty person. I hope I never communicate with him again. I left a negative feedback following my communication with Neil (which I removed two days later hoping that Daniel would be more sensible). Daniel spent some time on Google searching for my details and blackmailed me to leave a negative review even though he never used my services. Seriously? He suggested I bring the car back to them to look at the issue (even though I am 2 hours away) which I would have done, but he never answers. I even suggested to him I can get the car fix locally and send him the faulty arms to he refund me as per his mechanic/ trade labour and parts cost. BUT again he never answers. He used every single excuse to avoid answering calls: on leave, Jet lag, out with family, blood taken, driving. They keep telling me it is a 7 year old car and to expect issues. I do understand and expect what a 7 year old (£26k) car is. I have already fixed a dent, scratches. I feel sorry for these guys. What a miserable ethics/ attitude they have. In summary: if they have a car you like, get it checked thoroughly and consider it as a private sale. Don’t expect any aftersales service and you hope you never communicate with them again.