Asif

Disgusting service

I travelled over 1.5 hours to view an £86,000 Audi RS7 at Huddersfield Audi, expecting a premium experience. Instead, the car was filthy, covered in dust, with visible scuffs and dog hair/saliva throughout the interior—completely unacceptable for a high-value vehicle. Staff were unprofessional and dismissive. Robbie Blake attempted to rub damage off with his thumb and spit, and when I raised concerns, he accused me of being confrontational and walked away. There was no apology, no hospitality, and no effort to resolve the situation. When I asked about a test drive, the Dealer Principal, Mike Greenwood,the sales manager seemed more focused on the price than the customer experience, giving the impression that I wasn't a serious buyer—even though I came prepared to purchase outright. This experience was embarrassing, disappointing, and far below the standards expected from the Audi brand. I was compensated £100 for my travel cost and inconvenience but this does not make the experience acceptable The vehicle in question is still for sale with Audi Huddersfield MK73 CDX , I strongly recommend not buying this vehicle as it has not been treated as the type of car it is