David D

Deeply Disappointed – £14K Car

Deeply Disappointed – £14K Car with Endless Issues and a Voided Warranty I purchased a car from Cinch for £14,000, with the understanding that I was buying a quality vehicle backed by a warranty. The car was intended to support vulnerable children in a residential care setting I manage – a crucial role where reliability and safety are non-negotiable. What I received was far from what was promised. From the outset, there were mechanical and electrical issues that raised serious concerns. Despite assurances during the purchase process, I quickly discovered that Cinch's aftercare and support were woefully inadequate. When problems emerged, I was met with dismissiveness and bureaucracy rather than solutions. To make matters worse, the warranty – one of the key selling points that made me feel confident in buying the car – was voided simply because the car was being used to support looked-after children. This is completely unacceptable. At no point during the sales process was this condition clearly explained or flagged. I was transparent about my role and how the vehicle would be used. The idea that a car, sold for such a high price, could lose its warranty for being used in a capacity that supports vulnerable young people is both unethical and discriminatory. It feels like I've been penalised for doing meaningful work. This experience has been deeply frustrating, time-consuming, and costly – both emotionally and financially. I expected better from a company like Cinch. I would strongly advise others, especially those in social care or similar sectors, to steer well clear.