Eric P

Pritchard

I saw this vivaro notified by car gurus as a good deal So i reserved it with £250. I asked Gavin to send me photos of rear of vehicle to check if it can accomodate metal tubing under passenger seats . As in Renault Biz + vans. and info re guarantees etc etc .Result : he didnt bother to reply . Several phone calls also cut off ? Meanwhile application forms were filled in with understanding after viewing if i found ok .i would go ahead .After a week when received photos .I canceled the deal as saw from photos van not suitable. While i was away on holiday i received a bill from finance company .although i had no van . To make matters worse they had sold the van also to someone else as well .I contacted finance co imediatly who advised me i was liable for the £7000 + as they had actioned for the funding without me seeing vehicle. Their reply : they collected the money in case i wanted to buy so i could drive off . I was not impressed . Then before leaving abroad as i cancelled reguested the £250 from Gavin .reply : you wiĺ receive in a few days . Returned from week abroad . he didnt bother . I have now had to contact solicitors to deal with all the stress as ive tried to deal with their account manager Clair Martin .and got nowhere. I would not recommend this company as appart from terrible service .they betrayed my trust by using my signature on finance forms to obtain cash without me seing the vehicle while i was away abroad .Eric Pritchard