Anonymous

Awful communication, no support ,

I purchased a Vauxhall Grand land in April Less than 11 days later an alert came on the dashboard saying ‘engine fault’ and ‘emissions fault’. Shortly after this, another alert had also appeared claiming the vehicle will not start, after 600 miles. I contacted the dealership immediately to notify them of this issue, due to limited availability to get my car faults rectified, my car was booked in on 30/04/25. This had caused me issues with getting to and from my place of employment. I was disappointed with the customer service I received, and lack of support offered. In my £900 warranty package in which I chose to add to my purchase of the vehicle, I believe I should be offered a courtesy car. This was not offered to me? Following this appointment, I collected the car and was informed the fault had been rectified. I contacted the sales team after this, to request for further information on what work had been carried out on my vehicle and for evidence of this to be forwarded to me. I did not receive any responses to my emails and was left feeling utterly disappointed with the lack of response & communication regarding this. On 15/05/25 the same fault alert had reappeared on my dashboard. Again, I contacted Evan’s Halshaw, Darlington and I was requested to bring the vehicle in for a diagnostic check, with the possibility of needing a new part to rectify this issue. I feel extremely frustrated this issue was not rectified the first time, and in fact I am led to believe no work was carried out on my vehicle initially, but was reset instead? If this is the case, this is absolutely outrageous, unprofessional and just an utter disgrace for a vehicle which had just been sold not 11 days earlier. There was no availability within the workshop until 29 May apparently and no availability for a courtesy car until June? I find this absolutely outrageous, and I am struggling to understand why I am paying for an extended warranty package. Yet again, the lack of support and customer service from Evan’s Halshaw, Darlington has left me feeling extremely frustrated, and had caused major implications on my work & personal commitment’s. After further inspection of the car I was then told a part was needed but it may take a week to be completed , another utter joke , no courtesy car offered , offered my own car until it could be fitted for repair , when I asked if the car would break down I was told it’s possible but you have breakdown cover . What a ridiculous answer . So I had no car again for a period of time , issues getting to and from work and not been able to go about my everyday life , this work should have been completed before the sale was made , it’s disgusting to be sold a faulty car for such a large sum of money . I was told I would be contacted regarding the day the car would be fixed , no contact yet again . I was also told the part would be ordered for next day delivery on Thursday 22nd May . I turned up 2 days after I’d left my car for a service , the car was still in the same place and still faulty , no further information was provided on when the car would be fixed , I had to take the car as I have no other way of getting to and from work , this now means I had to make another 50 mile round trip to Darlington yet Again , the communication is ridiculous. Following on , I was then told my car would be repaired on Wednesday 28th May as I dropped my car off on Tuesday 27th , i then get a call back saying it isn’t going to ready to collect and asked if I’d like to collect my car and have it repaired another day , this is a complete joke , how can I have my car back when it’s only got 100 mile before it doesn’t start . On Wednesday 28th I received two voicemails Voicemail one at 14:08pm said : The part they ordered hasn’t arrived so the car couldn’t be repaired , I was offered the chance to collect the car and bring it back yet another day , I said I’m not doing that as I’m not travelling all the way to Darlington again . Voicemail two at 15:18pm said : I received a voicemail saying the part for the vehicle had arrived and that the car would be repaired and be available to collect at 5pm . I then made arrangements to be taken to collect the vehicle by my parents and was just about to set off on the one hour and a half round trip when I received yet another phone call from Evan’s halshaw Darlington . Phone call received at 16:06pm : To my amazement I was told They had ordered the wrong size part for the car and they would need to reorder meaning more days without a vehicle . I was once again asked if I’d like to collect my vehicle , another stupid question , why would I want to collect a car that is faulty and will not start in 100 mile . This is so amateurish and unprofessional, I’ve now had to cancel my planned trip to the Lake District as I have no vehicle resulting In me losing over £200 in accommodation fees and having to tell my girlfriend that we can’t go because of the inept workers at Evan’s Halshaw Darlington . How do they just expect me to go about daily life , how do I get to work , getting Ubers to work costing me money because of the errors from Evan’s halshaw , cancelling plans all because of incompetence from the staff at this Evan’s halshaw site . You’ve cost me hundreds of pounds In petrol travelling back and forth to Darlington a 50 mile round trip , my girlfriend had to take time off to follow me to the garage when I’ve dropped my car off . Be very careful buying from this garage , your car will spend most of the time out of use , once they’ve sold you the car they don’t care about you .