Pedro

Misleading Sales, Useless Warranty

I had an extremely disappointing experience with Audi Crawley. I purchased a non-Audi vehicle from their dealership with the assurance that I would still be treated as an Audi customer. They sold me an extended warranty, confidently stating that if anything happened during the warranty period, I wouldn’t pay a penny. Fast forward just five months—and only 1,000 miles later—the car broke down during my first trip on the M25. I had to spend nearly £500 on recovery and diagnosis. When I contacted the warranty provider through Audi, they refused to cover any costs, despite what was promised at the time of sale. To make matters worse, I was denied a courtesy car and was told to take the vehicle to the brand’s original dealership instead. Audi Crawley said repairs would take longer with them and still offered no alternative transport. I feel completely misled and unsupported. This experience cost me money, time off work, and a great deal of stress. Audi Crawley made big promises during the sale, but when it came time to deliver, they did nothing to help.