Janet C

1 star is even too good

Purchased a car through them 2 1/2 years ago, sales people I spoke to were great however when they have had your money they don’t want to know. I was advised to take out additional warranties to give me complete piece of mind and trouble free motoring along with all of the back up of Marshalls customer care they provide with inspections etc. My car has had on going issues, I kept being told my warranty had expired and being dismissed the manager Tim Veracruz is rude and unhelpful and won’t respond to your complaints, despite Marshalls website advising you have to e mail the manager your complaint and he has 14 days to respond he just ignores you even when you provide him with your warranty paperwork still in date My complaint was escalated to Marshalls complaints 3 months ago and they still haven’t replied. The service Manager actually put in writing they don’t work on Mazda’s despite my warranty being with them and buying the car through them and that I’d need to go to Mazda and deal with things as they can’t do them. I thought the problem was me but having read all the reviews on how they treat their customers I now know it’s not. Avoid buying a car plenty of other garages to go to. Buying a car on line and having it transferred to your local Marshals was a big mistake.