Bruce T

Big Taps

Buyer Beware! Just ‘cos you buy an approved used car from these guys, doesn’t mean it will be a trouble free experience. Car immediately had a reoccurring fault. So rather than take car back to JCT600 and insist on refund (a round trip of 500 miles), they instructed me to take my car to local BMW M Sport dealer which I did, for 49 days out of 6 months as the fault was so difficult to find! At no stage did JCT600 say “we want to see the car” … always said “take it to your local dealer” and being a good guy (read ‘mug’) I followed their advice. Now, when I request some form of compensation from JCT600 for all this inconvenience considering they are my contractual seller and, bearing in mind BMW UK have already contributed towards next years’ warranty, JCT600 say, well, we didn’t see the car and therefore we cannot be responsible for another dealership not be able to cure the fault on its first attempt. …….. ”BUT YOU TOLD ME TO TAKE IT TO MY LOCAL DEALERSHIP”? This small detail didn’t seem to bother them or change their mind. Needless to say there was absolutely no compensation forthcoming from these guys. So, the moral of the story is, JCT600 are good guys when it comes to selling you one their AU BMW’s. But don’t buy one of their cars if you don’t live locally and even then, don’t expect any extraordinary customer service if your AU BMW has any problems, it’s every bodies fault but theres.