Hugh L

Getting ignored from this company

I saw a car that I liked with this company and I email Mark to say I was coming down on Thursday to see it. When i arrived i saw the car sitting in the corner so I went over to see it. Mark saw me and came over with the key. He was a very nice man to talk too. The car at first view was dirty (ok it can be washed) scraches on the bumper and not very clean inside. It was a convertible so he showed me that the roof was work after he had to pull a set of golf clubs out the boot. We went for a test drive and i really like the car. When we got back to the yard I told him I wanted it so what do we do now? He said i don't need to do anything. I asked him about part exchanging my Mitsubishi eclipse and he said that it was really his Forte. He usually deals in more sporty cars but he knew a guy who would probably buy it from him. He took alot of photos. I phone the finance company and the contacted him. I went online on the Saturday and it said that the car was sold so I assumed that I had got it. I tried to phone him and I was getting ignored. I phoned on the Sunday and he told me he was out to lunch with his family and that he would phone me tomorrow. I asked him about the part exchange and said the the guy who was buying it from him wasn't giving him enough money. Mark said he would phone me tomorrow. I never heard from him on the Monday so I phone him. My call was ignored. I left a voice asking him what was happening and that I hate being left in the dark. Still no reply. I phoned on the Tuesday and I was getting ignored again. My friend said that why don't I use his phone? So I did. And gues what? Mark answered it right away. I asked him what was happening with my car and he said "What do you mean your car?" I said " the convertible!" He said that it's not my car as i didn't leave a deposit. I told him that I had a deposit that day and you never asked for one, I had a £2000 deposit. He then changed his attitude and said that he would need to see what the guy is going to do with the car. I said "Just forget it!!!" And I put the phone down on him. I did read the reviews on this website and they were all very good up to 2020 then things just went wrong. He has treated other customers the same way As for the car!!! Why put a car on the market when the car is no where near ready to sell? I wouldn't deal with this guy unless you like to be ignored.