Anonymous

Awful after sales team!

My partner bought a car from AvailableCar Castle Donington in 2023, he noticed the heating did not work on the passenger side within days of owning the car. He contacted AvailableCar within 30 days and it has taken until April 2025 for the car to be fixed, after having to take the car in twice before but was told there were insufficient technicians and waiting for a part on back order for months. Communication has been awful and we have been left in limbo waiting for responses. When the part was finally here they had his vehicle for a month, ignoring our phone calls for updates on the car, being told they would be passing on messages. He was finally told they had broken his phone holder, he has gone to finally collect his vehicle and there is severe damage to the gear selector and drivers seat. This damage will cost hundreds of pounds at least to fix and we are still waiting to see if they will even replace the phone holder. ABSOLUTELY AVOID! I would not recommend anyone buying a car from here.