Alfred M

Excellent service from the lads

What can I say, mixed reactions when I first walked in, a lot of people hovering around and friendly staff dealing with them, sat in the office after a nice, long, test drive, the salesman was dealing with a customer on the next desk who previously purchased a vehicle and wasn't happy with a repair, I'm not normally one to "ear wig" but no matter how much the salesman tried to help him, the customer just wanted to argue and not listen, whats wrong with some customers today? the customer was rude, unwilling himself to resolve the matter and simply made the situation worse himself, the staff member did everything he could to resolve the issue but the Pratt just kept on ranting, and we say "the customer is always right? wrong, on this occasion. Back to our experience, it was great from the offset, no issues, they addressed all our concerns and even through in an extra months warranty if we shared our experience on line, which dealership asks their customers to review them, most of them are scared to ask. Nothing was too much of a request for them, they even introduced me to their After Care Manager should my purchase require any Warranty work. 20.04.25- Came in today because I had a small issue with my brakes. There was a constant squeaking from the left side. One of the mechanics had a look at it and within an hour or so I was back on the road squeak free!!!