John

DO NOT RECOMMEND BVS

I strongly DO NOT recommend Braintree Van Sales for purchasing any van or vehicle. My experience with them has been extremely disappointing, and I believe others should be aware of their practices. I bought a van that was advertised as being thoroughly inspected through their “117-point check by approved garages,” but in reality, it was not inspected at all. The vehicle was delivered with less than 5 months of MOT, even though reputable dealers typically provide at least 6 months. From the first day, it had serious mechanical issues: oil and fuel leaks, pressure sensor faults, loose bolts under the engine, and more. They took the van back to “fix” the problems, and kept it for 4 weeks, during which I was paying finance without being able to use the vehicle for even a single day. The person in charge of van sales became impossible to reach—every time I called with concerns, he would say he was too busy with other clients and promised to call back, but never did. At best, I would receive a message at the end of the day saying he was “busy all day.” So once they sell you the van, you’re basically on your own. Even after 4 weeks in their workshop, the van came back with unresolved issues, including a noisy timing kit which they admitted makes noise, but claimed it doesn’t need replacing—clearly to save money at my expense. Avoid this dealer. It’s not worth the risk, the time, or the stress.