Anonymous

Poor After Care

Bought a car from here at the end of November. Great customer service while buying the car. When I got home, noticed the MOT had an advisory, slight oil leak. I was slightly worried. Also, when the car warmed up, a puff of smoke came from the exhaust and there was a burning smell inside the car. I phoned up and spoke to Callum who told me that the smoke from the exhaust was normal and that the oil leak was just some oil spilled while topping up. I sent e-mails about my concerns and asked if I could bring the car back for them to have a look at it. None were answered by the staff. (I was later told that the reason that my e-mails were not answered was that I sent them to the wrong department!!!! They operate from a small office of 3 rooms and if I had sent them to the wrong department why didn't they forward them to the right department) The following week I rang again and spoke to Callum who got the mechanic to phone me. When I explained the problem with the smoke and burning smell, he asked me if there was a warning light showing. I said no, to which he replied that he couldn't do any thing unless there was a warning light showing. He told to keep driving the car until a warning light came on, and to get back to him when this happened. I felt that the Callum and the mechanic trivialised my concerns and fobbed me off with excuses. I decided to take the car to my own garage to have my concerns investigated. The oil was coming from the Turbo. When this was being sorted by my garage, they found the turbo was knackered. End result a bill of £1650. Worse was to come. After the warranty ran out, a warning light came on showing a DPF problem. Anyway, to cut a long story short, it cost me a further £340 and £400 to sort out the Blocked DPF. I tried to get the company to help me out with the repair costs, but I was told it was my fault for getting the car repaired elsewhere, without their permission and if I had told them of the problems, they would have sorted it our for me. I did try to tell them there were problems but I was fobbed off. I felt that the only option I had was to get my own garage to investigate and repair the problems as my concerns were ignored and trivialised. I just wish I had never, ever seen their advert for the car I was looking for.