H

Terrible experience

After a pleasant experience with the sales representative we agreed to buy a car at the price that was displayed in the car windscreen and shown on the garage system. The final agreement was reached an hour or so later over the phone (but confirmed in messages) so the reservation fee was paid online, noting the price online was higher. Even so, we were told not to worry about that we had agreed a price. This agreement is all in writing! The invoice arrived a few days later with the higher price, we queried it, again we were told not to worry about that, we had bought it at the price displayed on the vehicle. The day of collection arrives, our own car has been sold privately so we now have no vehicle. We are excited and have the cash waiting to pay but lo and behold the purchase price is incorrect and is higher (£450). We query this but no problem, he goes to sort it. Only to be told that it can’t be sorted. We are then met with two managers who give their spiel that the price is the online price as that’s where we paid the deposit. We explain and show all the proof and the sales representative agrees with us but these managers have their price audit that shows they increased the price. They state the price can change and they don’t even have to give us our deposit back. This has never been explained before and is not what we agreed. After 4 hours of sheer distress because we now have no vehicle and no means to pay the higher amount they agree to meet us halfway. However, their halfway is £200 of £450 not £225 which admittedly they eventually concede. So basically we were backed into a corner to pay more money on the day or be left with no vehicle and therefore no means to get to work tomorrow! There was virtually no fuel in the vehicle and work that was agreed to be done - wasn’t! They decided that it was just wear and tear and they weren’t doing it. It was an absolute disgrace. This is no reflection on the sales representative who will undoubtedly be blamed for making a mistake. He at least displayed humility and integrity and was professional. Why on earth they put stickers with prices on car windscreens that aren’t the price is absolutely beyond me? It’s misleading at best….. there is most certainly a staff training issue, a lesson to be learned to remove pricing from windscreens and a lesson in honouring what you’ve agreed!