Nicola E

Nicola Evans

When I first contacted the Halesowen Audi after having two useless salesmen at the Shrewsbury Audi I was very impressed with their service. They found me exactly the car I wanted and I managed to get an amazing deal on it! They were always quick to call and were helpful to the point that I managed to get my car very quickly. They were always keen to help me with any queries and anything I wanted, the salesman and I seemed to get on very well. HOWEVER, after I bought my car the aftersales care was not helpful. Once I had signed the documents they seemed very unhelpful, they took days to return my calls. In regards to changing my private licence plate over and returning my deposit, I called many times to which I didn't even have a call back at all. The salesman said he would post my private plate from my old car to me once the documentation had completed....it has now been months and I still to this day have not received it or heard anything from him.