Anonymous

Did not recognise my rights

Bought a leaf in may 2023 online without visiting the showroom. Contact signed and money paid all distance selling. Picked up the car in swansea first visit to Bassetts. Decided a couple days later I didn't want the car so enacted distance selling regulations to reject the car as is my legal right (i.e. within 14 days). Garage refused and employed solicitor refusing to discuss with me any further. Went to ombudsman. After 2 months started to drive the car as they had my money. 12 months later ombudsman decided in my favour 100% and told garage to give me my money back. Garage appealed, and in my opinion prevaricated significantly over provision of reasons. Finally ombudsman found again in my favor legally after 18 months and finally managed to return the car and get my money back but the management hid in their offices leaving a confused salesman to deal with the return. It appears the garage wants to sell cars using distance selling but does not want to comply with legal restrictions. Since the ombudsman decision the garages management have not given me the courtesy of an apology nor recognition of the way I've been treated. It has taken 18 months countless email and phone calls to force them to meet their legal obligations.