Kerry G

Gary in Parts- Excellent

As a female calling up a parts department- to say I was made feel an equal and assisted would be an understatement. First off I had purchased my Mercedes C class from a dealer in another location- not an Arnold Clarke Showroom- where quite frankly I would not have purchased as much as a further model car from. I wanted rubber mats, mudflaps and a boot liner but was due to travel back to Northern Ireland on the Saturday. I rang Gary on the Wednesday(after 3pm) and explained the situation. From the offset Gary had a very positive and a 'Can Do' attitude. The parts where not in stock and I knew that from past experiences there would normally be a 2/3 working days lead time. However, Gary was not only able to have the parts in Aberdeen the following Day- He was also able to have them sent to Dundee Mercedes for the Friday Afternoon. When Gary told me that this was going to be possible I must admit- I didn't think in the timeframe he would be able to deliver. True to his word-they were delivered and I got a phone call just after lunch on the Friday to say the had arrived in Dundee. . Following on from this- I arrived home in Northern Ireland and the EML came on. I knew that from the experience I had with the Dealers I purchased the car from- I couldn't be bothered with the laborious task which would in-turn allow them to sort this- would have been too stressful and frankly no money would have paid me to speak again to them. After having my car plugged into a computer I got the fault code. I rang Gary as he had previously advised me that even though I lived in NI he would be able to order and have shipped to Mercedes in Belfast/Portadown any parts that were needed in the future. Told Gary the fault code and he immediately sorted me out with the part that will be needed. Just waiting now on my mechanic giving me a date for fixing and the part shall hopefully be on its way across the North Sea. All in all a very pleasant and stress free experience due Gary's nature and attitude. Incidentally I was enquiring after keyrings and Gary forwarded me 4/5 pages of the range... I was expecting a link but again Gary went the extra mile. Well done Gary and thank you. I look forward to dealing with you in the future- mind you not for parts I hope and merely servicing items :-) Will definitely be suggesting to my friends that have Mercedes to do the same and will certainly not be going past this dealership when I change my car next. Thanks Kerry