Rob

Untrustworthy and Disgraceful

I viewed a 2014 Jeep Grand Cherokee, in August 2024, I found several issues the main one being air suspension issues, Border City Autos 20 ltd agreed to complete all the repairs before collection they cancelled the collection date 3 times, I finally picked the vehicle up on Saturday 14th September 2024, not a single issue had been repaired. I took the vehicle back to Carlisle bearing in mind I live in the Durham area, when I arrived the service manager stated he would contact the warranty company (I had paid for) I objected and explained as the issues were present when the car was viewed it was the responsibility of Border City Autos to repair the vehicle not the warranty company, as a result they had the vehicle all day and done nothing other than when I turned up at Border City Autos after waiting in Carlisle all day, they were plugging a diagnostic machine in so I had to wait another hour. The vehicle over heated on Wednesday 6th November 2024 and was rejected under the Consumer Rights Act 2015, due to none of the outstanding issues being successfully repaired as well as the overheating issue, as all issues were present at the point of sale, also there was evidence of Rad-Weld in the coolant tank. When I purchased the vehicle, I told the salesman I was a disabled veteran and need a reliable car and they sold me this specimen of a vehicle, the rejection process has only just been fully completed, (March 2025) Also Border City Autos have since attempted to re-advertise the vehicle with 112,000 miles the vehicle had 114,000 miles when rejected. I will be leaving comprehensive reviews about Border City Autos 20 LTD, on other review sites as well as contacting Trading Standards and the Warranty Company regarding the outstanding issues, as an Independent Engineers Report was completed on the vehicle. If this is how Border City Autos 20 LTD, treat Disabled Veterans, then nobody is safe.