James P

If I could give 0* I would!!!

If I could give 0* I would. The worst experience I have ever had buying a car. To start with we agreed on a Brand New Wildtrak. After placing the deposit on this we were told three weeks after that the vehicle couldn't be sold to us as it was given to retail and not commercial. (First lie) When told we could buy it personally we were then told its not possible as it had been sold. Next we were offered a platinum as a replacement to the Wildtrak which we decided to take. When it arrived at Trust Ford Ashton we were sent a video to show it had arrived and told it had just come off the transporter (Second lie) so it was dirty and will be cleaned but the vehicle was showing 210.7 MILES on delivery. So I questioned this to then be told it had been driven to the dealership. Next issue we had was on the Friday (day of collection) we had a phone call at 3:30pm to say the vehicle had been scratched by the "Valeter" when the vehicle was being cleaned. So we went down to Ford to see the damage. On seeing this we said we would take delivery on the following Wednesday once repaired and pay the rest of the payment then. The vehicle was repaired on the Monday and we were send a video of the repair at 4:30pm to then have a phone call demanding the rest of the payment on Monday by 5pm so only half an hour. Which we said we couldn't guarantee that the payment would show in the bank on the Monday before 5pm. To then be told it has to or otherwise they will cancel the order or charge us £1,000 more!!!! This is the worst experience I have ever had and would tell anyone to AVOID Trust Ford by all means!!!!!!