Jake J

Dishonest, lies and faulty cars

BEWARE! From my experience a hugely dishonest company who take absolutely no liability for faulty cars sold. Condescending owner who's policy is "It's a used car what do you expect" even when the car was faulty just THREE DAYS after purchase, Showing multiple faults! Purchased a car from here for just shy of 15k, LITERALLY three days after purchase I received numerous intermittent adblue/engine fault warning messages also a milage warning before my car will no longer start. I'm not a mechanic so I just assumed this was due to low adblue levels in the car and needed topping up... A day or two later the issue disappeared, I topped the car adblue up even though it was full to the brim. Fast forward two week, adblue/engine errors back again, phoned the garage again told them I wished to return the car for refund however they pushed me into returning the car for repair not refund, reluctantly I agreed although I wanted a refund but felt pressured into the repair, I have numerous mechanic friends and also contacted a few Peugeot dealerships for advice which they told me the fault would probably need numerous repairs such as adblue tank, nox sensors and possibly more and I expressed my concern to YCC cars, wanting a refund but they assured me they could fix this so I gave in and trusted them. I then was told the issue was fixed, I picked the car up and asked clear as day, if this issue is not fixed and comes back I'm not prepared to keep being without a car for weeks on end as I need it for work to which the lady mentioned if it happened again they would look at letting me return the car or other options. I also discussed my concern about the length of time passed and my warranty ending as they took almost a month to get me booked into to the garage as they said they was busy over the Christmas period as well as receiving the car back for a month before the issue occurred again but was told this wouldn't be an issue as I logged the issue early. Fast forward a month, the issue is back again, I contacted the garage and owner to discuss me returning this car for a refund as I'm not prepared to keep continuing with this issue and I should not have to when the issue occurred only three days from purchase. I had to email twice and call twice before I got any reply. In the end I drove all the way to Preston to speak to the owner who acted patronising and disrespectful. Told me what do I expect it's a used car and he's being nice even agreeing to fix it? I asked him if he thinks it's acceptable for a 15k car three days after purchase to be having these issues and not accepting any responsibility. To which he kept mentioned the car is past it's warranty and they still helping me. I logged the car fault with you in the first week so how is it my fault you take months to book me in to look at my car and then don't even fix the issue? Beware this guy seems to think the customer has absolutely no rights and he has no responsibility if your car has any issues even after three days simply because it's a used car. I can't believe this guy is managing a car garage with this mentality to the customers that put their faith in him. I asked him to prove this cars adblue system was checked and fully working prior to the purchase to which he stated, "we don't have to check this" and "It's a used car what do you expect". Let my experience be a lesson to you, I WOULD NEVER under any circumstance purchase a car from YCC cars again. In my opinion I was absolutely ripped off and told lies & shown no respect as a customer. The warranty these guys offer in my opinion mean absolutely nothing, it's just a fairy-tale and if any issues happen as soon as you leave that garage, you're getting no help from them. From speaking to the owner and his responses it's clear for me to see he has no honour or decency with how he dealt with my issue. I know used cars are not guaranteed to be fault free however when your vehicles are having faults days after purchase and still in warranty how can you be so unwilling to help or take accountability.