Dan S

Just terrible

Summary About Reviews Marshall Motor Group logo Claimed profile Marshall Motor Group Reviews 2,510 • TrustScore 2.5 out of 5 2.4 Car dealer Companies on Trustpilot can’t offer incentives or pay to hide any reviews. See what reviewers are saying Mr Anthony Sherriff An hour ago Rated 4 out of 5 stars Everything went well as just bought an F pace from Leicester branch only had car less then a week so I'll let you know if any problems arise hopefully they won't be any Jayme 3 hours ago Rated 1 out of 5 stars Shocking customer service of Marshall Land Rover Leicester Having previously purchased a Brand New Vehicle 2020 before Marshall took over but unfortunately the vehicle was written off( whilst stat JLB 2 days ago Rated 1 out of 5 stars Marshall owe me £1724.00 for a towbar they never fitted. I have chased and chased over weeks to get a refund for but they keep fobbing me off. I have written to the CEO of the Marshall group to try a customer An hour ago Rated 1 out of 5 stars I wrote a review in April re VW Horsham after a visit to their showroom. I did receive a follow up call from their Transaction Manager at the time as the Sales Manager was on holiday. I am now in a po Company details Car dealer Used car dealer Written by the company Marshall Motor Group is a top 10 UK motor dealer group operating 144 franchise stores and representing 25 manufacturing brands across 34 Counties. Visit our website at > www.marshall.co.uk Buy Online > https://www.marshall.co.uk/buy-online/ Part Exchange Vehicle Valuation > https://www.marshall.co.uk/value-your-vehicle/ Offers > https://www. Contact info c/o Marshall Volkswagen Milton Keynes, Greyfriars Court, MK10 0BN, Milton Keynes, United Kingdom social@marshall.co.uk www.marshall.co.uk 2.4 Poor TrustScore 2.5 out of 5 3K reviews 5-star 4-star 3-star 2-star 1-star Replied to 99% of negative reviews Typically replies within 24 hours How this company uses Trustpilot People also looked at cinch logo cinch cinch.co.uk TrustScore 4.5 out of 5 4.3 (47K) Sytner Group logo Sytner Group www.sytner.co.uk TrustScore 4.5 out of 5 4.5 (107K) Big Motoring World logo Big Motoring World www.bigmotoringworld.co.uk TrustScore 4.5 out of 5 4.4 (51K) Arnold Clark logo Arnold Clark www.arnoldclark.com TrustScore 4.5 out of 5 4.6 (163K) Evans Halshaw logo Evans Halshaw www.evanshalshaw.com TrustScore 4.5 out of 5 4.5 (94K) Lookers logo Lookers www.lookers.co.uk TrustScore 4.5 out of 5 4.5 (10K) Motorpoint logo Motorpoint motorpoint.co.uk TrustScore 4.5 out of 5 4.6 (21K) Group 1 Automotive UK logo Group 1 Automotive UK www.group1auto.co.uk TrustScore 4 out of 5 3.8 (18K) 2.4 All reviews 2,510 total ● Write a review 5-star 32% 4-star 2% 3-star 1% 2-star 4% 1-star 61% Search by keyword... Top mentions car service time day experience week issue dealership vehicle customer service Danny 30 reviews 2 days ago Rated 1 out of 5 stars Just terrible Seat Marshalls Braintree Dealership are very good at churning out cars to buyers and the sales team are excellent....But! What they don't tell you is they have nowhere near the capacity to fix the cars they sell and the repair side of marshalls is absolutely abysmal. You will be waiting months before your car can be repaired that's is they've done the job properly. I can't stress enough to keep that in mind when thinking of buying from here as my ordeal isn't over yet and it started for me last August 2024. This is my second car with seat marshall since August of 2024, The original Seat leon spent around 8 weeks in their garage before they decided that they were going to buy it back from me.... At a loss to myself. Yes the car came faulty when I brought it and they had it much longer than I did but as you will see this is the after sales the customer care is non existent. Stupidly, I threw more money at it and upgraded version of the Leon and went with a Cupra...... Which also came with issues from purchase almost as if these cars are not checked or inspected when they receive these cars. The Cupra Leon then spent the next 50days in at the marshalls garage all the time being payed for by me. Partly concerning part is that they have left the battery completely flat over this time, which is specifically warned about by the manufacturer as it will case damage to the battery, just another thing after sales don't particularly care about. The first three weeks out of the 7 they did absolutely nothing with the car, it didn't even move, not even for a test drive or even a diagnosis. It was only from week four they've started doing something with the car, as the car is connected to the app on my phone I know exactly when it's moved. Of course being a car I've literally just brought from them I called weekly for an update, of which no one is ever free to talk to you and you'll never get a call back. I did email the head of business for help with this and to say he couldn't careless is a bit of an understatement. but then I'm not surprised as fully knowing the current business strategy of selling heaps cars but having nowhere to fix them is a terrible customers.... Unless you're willing to travel to Cambridge. Again they did offer to buy the car back but after what happened with the first car I brought in August, theres absolutely no way I'm doing that again, To lose £500 on a car that was faulty at purchase is ridiculous. At week7, 50days after dropping the car off I get a phone call to pick the car up, I fully well knew it wasn't going to fixed as they didn't actually focus on the issues. Originally I did say to them it's something Todo with the drive of the car i.e gearbox, clutch, flywheel, drive shaft ect, As I've previously owned a Seat Leon that developed the same issues. I took the car to a independent tyre fitters to be balanced as this is what typically causes shaking. The company did say "just to let you know there's a very slight buckle but you won't feel this". Informing Seat Marshalls of this that's all the focused on, telling me they will refurbish 3 wheels (As a side note the truth of this is they only refurbished 1 as all the tyre pressures where all the exact same when I drop it off except one, so the do think your stupid) When driving home the "fixed" car shows its faults shaking whilst at high speed and when breaking from high speed. I call the garage to inform them that after 50days in the garage the issue still remains, The person I spoke to was the guy who sold me the car who was at total disbelief that the car was given back with issues still present and would inform his manager and the service manager first thing. Typical to marshalls after sales I never received any call or email to discuss the issues. Extremely frustrated I wrote a formal complaint letter to the head of business. This didn't go down well with him at all as he knew I was about to escalate this. I was threatened with legal action if I was to continue the complaint and compensation for the 9weeks I've spent chasing them. I had no option but to take the complaint to the finance company and ombudsman. As im currently 9weeks in and my car that was faulty from day of purchase is still faulty. With no signs of having it fixed anytime soon. I think the worst part of all this, i have the car for the next 4 years, I've paid for extended warranty and will have to deal with marshalls and all this stress if something goes wrong with the car. Let this be a warning when by a car from marshalls as if you are unlucky enough to buy a lemon from this company, you're literally going to be pulling your hair out trying to get it to the condition you thought the car was supposed to be in at point of sale.