Anonymous

Wow - a fabulous experience!

Last week we visited Stoke Lexus to “Have a look but definitely not buy today!” We came away having put a deposit down on one of the new LBX models they had in! We dealt mainly with Joe but also had some input from Chris. Both were so helpful, not pushy at all and clearly loved and believed in the product they were selling. They were also extremely knowledgeable. Yesterday we collected our beautiful new car and what a fabulous experience it was too. Everything was handled efficiently and the handover was truly very special - I won’t spoil the surprise for people! Joe was so patient in showing us how everything worked, setting up the app for us and linking it to the car. Both he and Chris re-iterated that should we get stuck with anything, no matter how trivial, we can phone one of them at any time. We felt quite reassured by this and that it was not just paying lip service. The car is absolutely stunning and so lovely to drive - our first Lexus and on our experience so far, I would say it won’t be our last! Thank you to Joe, Chris and also to the the ladies on reception who were all so friendly but professional.