M. J
The worst service you can wish for, avoi
My experience was the worst I have ever had. I took my four-year-old car, which had 20000 miles on it, in for service. When I received the car back, I noticed that one cover was loose and oil had been added without using a funnel, leaving oil splashed on the engine cover. Soon after, the car developed a ticking noise. Additionally, the front engine cover was missing. I took the car back and met with the service manager, who cleaned the oil and fixed the loose cover. I was told that she would call me regarding the ticking noise. A week passed, and I did not receive a call, so I returned to the dealership. I was met by Matt, who assured me that they would investigate and get back to me. Nearly two weeks later, Matt informed me that they had been unable to find the cause of the ticking noise but had conducted a thorough investigation to prove it was not something they had caused. I was told that if I paid for two hours of investigation, they might identify the problem at a cost of £700. I explained that they had the car for two weeks and were unable to find the fault, yet if I paid, they might be able to. When I inquired about the missing front cover, I was told that the car did not have one. However, they later replaced it with a sponge-type cover that does not fit properly; it was just pushed in place, and I was assured it was the correct cover. Two days later, the dashboard went blank. Mercedes Colindale refused to accept any responsibility for any of these issues, and worst of all, they didn't even apologize. I contacted Mercedes UK, but they stated they had no power over the local dealer. I have owned Mercedes cars for the past 10 years without any problems until I made the unfortunate decision to take my car to the Colindale branch. This experience has shown a complete lack of professionalism and respect for customers, as well as a failure to be truthful.