Ali H

Avoid Mercedes Blackburn Servicing Team!

Avoid Mercedes-Benz Blackburn at All Costs – Dishonest & Overpriced! Absolutely terrible experience with the servicing team at Marshall Mercedes-Benz Blackburn. From start to finish, they have been completely dishonest, non-transparent, and extremely unprofessional. I was overcharged for a diagnostic that was never even completed. Instead of providing a clear answer, they demanded more money just to "find the fault", which is a complete scam. Once they claimed to have "fixed" the issue, the engine management light came back on almost immediately, proving that they never resolved the problem in the first place. When I questioned them, the staff were abruptly rude, dismissive, and uncooperative—a complete lack of customer care and basic decency. I was not treated fairly at all, and their attitude was unacceptable. This is one of the worst service experiences I have ever had. If you value your time, money, and sanity, stay far away from this dealership. They will deceive you, overcharge you, and provide appalling service with no accountability. Avoid Mercedes-Benz Blackburn at all costs!