Anonymous

AVOID AVOID AVOID

Went to view a car 2 weeks ago, agreed a price for part exchange of my old car and finance was paid for the new car. Went to collect the new car and they suddenly decided they needed to test drive my car (despite giving me rock bottom price and telling me they would ship it off anyway), Returned and said my car needed a new clutch and I needed to give £800 cash to them to cover this cost.... I have no issues if they wanted to test drive my existing car and decided it had issues however why leave it to the last minute?! Anyway they now have the finance for the new vehicle, I am £125 out of pocket for a car I have insured that I do not own and their response to my complaint has been pretty much copy and paste from a below response. 10 years ago this garage told me they weren't there for me to drive their cars around all day (when I asked to test drive 2 cars) so I have avoided them. I had hoped that 10 years down the line they would have improved their service but it would appear not!!! Speaking with friends and neighbours and looking at the below reviews this is a common tactic of theirs.