Bruno

TrustFord Dagenham - A Disappointing and

I recently had a profoundly negative experience with TrustFord in Dagenham, and I feel compelled to share my concerns. I took my vehicle in for a service at the end of December, specifically highlighting two crucial issues: a battery problem and a concerning noise emanating from the suspension. From the outset, the service felt rushed and unprofessional. I received a text message to collect my car earlier than expected, and crucially, I was not provided with the standard vehicle health check video. Upon arrival, I was met with complete amnesia regarding the issues I had clearly communicated both on the phone and in person. To my dismay, the suspension noise persisted upon leaving, and a few days later, my car required a jump start, confirming the battery issue was unresolved. The subsequent customer service was abysmal. My feedback call was met with empty promises of a follow-up, which never materialized. Emails were ignored, and repeated phone calls resulted in further broken promises of callbacks. Eventually, I had to physically visit the dealership to speak with a service advisor, who also failed to follow through on his commitment to investigate. After a formal complaint and weeks of chasing, I was finally told to bring my car back for a two-day inspection. Even this process was riddled with errors and delays. The car wasn't inspected as promised, I was asked to collect it and return it, and then the return was delayed again due to un-ordered parts. This wasted me time and money. Ultimately, they did identify the issues I had initially reported, along with other problems that should have been addressed during the initial service. However, the sheer incompetence and lack of communication made the entire process incredibly stressful and frustrating. I left TrustFord Dagenham feeling completely undervalued as a customer. The repeated failures to address my concerns, the lack of communication, and the overall disorganization have eroded any trust I had in this dealership. I would strongly advise anyone considering using their services to proceed with extreme caution.