Agapios T

Horrible customer service. Go elsewhere.

Booked a service and MOT with them over the Ford official website. Got confirmation emails with timing and all. When i got there (10 minutes earlier than my appointment time) they insisted that I was booked in for 1,5 hour later. The service booked was an "express" service meaning i would wait there and while the job was done. Even when I showed them the confirmation email with the time they did not even bother apologising, but insisted that it was my mistake, or the system or i dont know what. They supposedly "squeezed" me in and checked the car in 10 minutes later, but had me waiting for 3 hours and 20 minutes(was supposed to be an "express" service ). When I asked about the progress again they insisted that my appointment was later and i had come early. Absolute disappointment. Would not even go near them again.