NOYOMIE P

Received Excellent Customer Service.

Mr. Nana Tawiah is the best Customer server in my life, I ever met. I am buying Toyota from 2016 from Jemca Enfield- I changed 4 times Toyota Yaris from this showroom. This time, I was looking for my dream Toyota RAV4- Red and new version. I looked for in Enfield Toyota Showroom, was not satisfied. I looked for online and sent online request to Steven Eagell Toyota (Romford) in the middle of January this year. My plan was to buy in March or April this year. As soon as I sent request, the person named Nana, called me and gave me appointment to see him next morning. My husband and I went next morning, met Nana. I explained him my choice about Toyota RAV4. I also informed him to buy new car within part exchange. Nana spoke to his manager, left us for little wait and found my best choice RAV4- year of 2022 September no. plate. I think, Nana knows magic how to make his customers to buy car straight away. As I mentioned, I did not have plan to buy at this moment. But he made my mind to buy this car after viewing some photos and condition of the car on the same. My husband and I paid advanced and got appointment to get car week after. On 29 January I received my Toyota RAV4 from Nana with amazing service. What ever explanation I asked, he explained to us. I was very clear with his all information. Even he took us by his car to the nearest Post Office to change the car ownership as it was Motability car. I needed little service to read off little marks in the car, Nana arrange mechanic to come to my place and done the job. Still now if I call him for anything to know, he answers me. Or calls me back if I leave any massage to his colleagues. I believe, Nana built a good relationship with his colleagues and working with best Team in Romford Toyota. The service I received from Nana, I believe, he is doing the same for every single customers. I wish him all success in his future. Kind Regards. Noyomie Palma 98 Green Street, Enfield, EN3 7HP.