Royston W

Repair of my LR RRS - very positive.

1. My RRS which at the time had completed only 36,560 miles had sudden major loss of power and disturbing rattling noise when started with the engine idling over. 2. In my general research, I soon realised from several very experienced ex-LR mechanics who all had major experiences of LR’s, that there was a serious problem that was way beyond their remit and to be honest, I was not willing to commit what was going to be ‘apparently’ more than £10,000+ to rectify. 3. This avenue of initial researched included LR Christchurch, Dorset whose immediate answer was either a ‘reconditioned engine’ at £18-20000 or a ‘new engine’ at £24,000, this notwithstanding that the car had been regularly serviced by them for the initial five (5) years and thereafter, a very respected local LR outlet closer to home and with realistic service/repair prices….so all in all, a full-service history. 4. At this point I started to conduct more detailed research on specialized companies who had the experience, background and trusted reviews in order get my RRS back on the road. 5. It seemed at the time that there were several capable companies and via initial telephone calls I settled for three (3) possibles. I then visited each individual company which, I would strongly recommend to any person who may experience similar symptoms. I was disappointed with the that for me, anyway, did hold or maintain what they freely advertised online; the caveat being here, whilst I am sure they are excellent mechanics etc, my initial impressions of their premises/workshop/inter-customer care were to say the very least, very poor. Note; (reception room not operational; poorly briefed on repair procedures and costings, briefed outside in the rain and whilst I totally understand H&S procedures and it is a vehicle workshop, from the outside looking in it looked total mess & disorganised….as I saw it, not a good first impressions that they as a company want to promulgate!!) 6. My last visit was to NWS Motor Services; on arrival from the outside, it was clear that NWS had their s..t together; impressive and exactly as per advertised on their website. 7. On entry to their reception area which was immaculate I was greeted by Ashley who as per our recent Telcom, again explained to me in detail with the help of several engine blocks (for briefing purposes) the possible problems of my RRS with approximate costings at each stage. Further, the seller/customer interaction was excellent, I was afforded all the time needed to answer all my questions/queries & concerns. From this professional interaction, I confidently booked my RRS into NWS’s doctor surgery. 8. The RRS was picked on the agreed date/time. Kudos must also go the driver who treated my RRS as his own; no stone unturned to ensure safe passage to NWS. My RRS was with NWS for nearly six (6) weeks with a couple ‘of Telecoms’ updates from Josh/Ashley on findings, costings and progress of the repair. On completion of the repair which amounted to the following. a. A Range Rover Sport Fully Reconditioned Engine, b. New Cast Crankshaft, c. New Oil Cooler & d. DPS Cleaned and Checked. 9. On arrival at Whitchurch railway station, I was met by Josh in my RRS. We drove back to NWS workshop where I was briefed on the above repair in detail, cost and the cause; they highlighted that the engine failure would not have been identified by any servicing mechanic; it was very much an internal failure. (probably a Monday or Friday built RRS!!) 10. I was also shown around their workshop and the documented stages of the repair that my RRS went through …..impressed and a sincere thanks to all concerned. To date the RRS is running smoothly while religiously maintaining the warranty requirement set out by NWS. I would have no hesitation in recommending NWS for any LR repair or servicing; if they were closer to me, unfortunately I live in Dorset, this is where my LR’s would be serviced/repaired. Once again, a sincere thanks to Josh, Ashley and team, so appreciated, thank you. Royston Wright Dorset, UK