Laura

took my car without permission

DO NOT TRUST!!!!! I took my brand new car in on Thursday the 20th ready for an appointment on Friday the 21st. The issue with my car was that it was delivered in 'limp mode' or 'transit mode' so when dropped off at the garage it had 13miles on the clock. this issue usually takes approx. 30mins on a computer to put in a code (i have a friend whose car also had this and they were able to sort it on her driveway). on Friday at 4:30 the garage called to say it was fixed but they wanted to keep for a few days to check it didn't click back out the limp mode. I said ok but not happy and don't want it driven around much and I was told no just around the block. on Saturday I realised i left something in the car so i nipped up to the garage to grab it (garage was open at this time) my car was not there, nobody could find it. the staff that were there guessed the service manager must have taken it home. I did not give permission for this. its not insured to be at someone else's house overnight on Monday still no car, Tuesday comes and i find out my car now has 130miles on the clock for a small software issue they claim it needed extensive road testing the audacity to not apologise and email to say its ready for me to collect and they have even fully charge it for me (its electric) it was dropped off fully charged! over 100 miles to take off limp mode is taking the p**s would never recommend this garage!!! will be formal complaint as well as this review and any other review I can make i.e. twitter