Manu R

They are cheating the customers

I am writing to formally express my deep dissatisfaction with both the vehicle I purchased from your dealership and the appalling service I have received since. I strongly advise others against purchasing a car from Mercedes-Benz of Blackburn, as my experience has been nothing short of frustrating and unacceptable. On 26th September 2024, I purchased a car from your dealership under the assurance that it was in full working condition. I was pressured by Paul to complete the purchase before 30th September, as he claimed he had to meet his monthly targets. Trusting your team’s reputation and their promises of “Mercedes quality,” I regrettably did not take a test drive, as I was convinced it was unnecessary. However, within just four days of driving, I encountered multiple serious issues, including: • Parking sensors not working • Play in both spring link ball joints • Squeaky noise coming from the suspension • Engine stop/start system malfunctioning • Unidentified noise from the left rear side • Dent on the back of the car I immediately reported these issues to Paul on 30th September 2024, yet despite continuous follow-ups, I have only received empty promises. Paul and Chris (General Sales Manager) were persistent in requesting a 5-star rating for customer service, yet they have failed to provide any real support. After months of struggle, on 2nd January 2025, David (Used Car Sales Manager) contacted me, and I explained all my concerns. As per his advice, I took my car to my nearest Mercedes showroom, where even the technicians questioned why such a vehicle was sold without proper quality checks. Only one issue (parking sensors) has been resolved, while all other major problems remain. Additionally, due to the unresolved suspension and ball joint issues, the side of my tires has worn out prematurely, as also confirmed by the showroom. Despite repeated attempts to get this resolved, David has also made false promises and the team continues to ignore my concerns and delay any real action. This is a serious safety issue, and if anything happens to me or anyone traveling in this car due to these unresolved defects, Mercedes-Benz of Blackburn will be fully responsible. I have attached screenshots as evidence of my communication and the negligence I have faced. If this matter is not addressed ASAP, I will escalate this complaint to Mercedes-Benz UK, trading standards, and seek legal action. I expect a prompt response and a clear resolution either by replacing this car or fully refund.