Jamie G

The art of car sales ISN'T dead

I enquired about a car on Carwow, I was subsequently contacted by Brandon very promptly with a great offer. I followed this up with a visit to the dealership which is nearly three hours from home. On arrival sadly the dealer could not offer what I wanted for my Focus ST, HOWEVER - Gaby pulled out all the stops to ensure that the deal was fair for both parties whilst maintaining a professional and courteous manner in handling the order. Once processed Brandon came back to sort documentation out and we noted that there was an issue with the car I was ordering - He quickly resolved this and found another for me within minutes. I subsequently bought this car. On arrival to the UK the car turned out to have the same issue I was trying to avoid but Brandon quickly contacted me about yet another car and we agreed a purchase. I was seriously impressed with the manner in which I have been treated as a customer and not just another number to a companies bottom line like previous dealerships have, Garland have been super easy to deal with and so friendly at every turn despite me being a difficult buyer. I now look forward to taking delivery of my new Skoda Superb in early March and can 100% say I am positive in this purchase and if I buy another Skoda, despite the distance, I will return to Garland Aldershot to do this as it has been an authentic buying experience that has filled me with excitement and enthusiasm in buying a car. Great job guys and thank you so very much for EVERYTHING