Anonymous

Never buy a car from these

I bought a Vauxhall back in August, by November I was putting in 2 litres of coolant so I rang the garage and their reply was phone warranty, literally 4 weeks later I was in the car with my granddaughter and the car started making a really loud ticking noise so I took it to my mechanic who I trusted , he took one look at the oil and said it could be that causing the ticking as it was black , even though Penybanc garage told me it had a full service so that was a bare faced lie , so I had that done with a new filter, the one that was in my car was dated 2021 and completely sucked in so definitely hadn’t been changed , my mechanic then said take the car back as it was still ticking so I rang Penybanc to which I was shouted at because I had taken it to my mechanic , he then said to drive it up to their garage, I said I was advised not to drive it as it would possibly cause further damage to car , they came down to pick my car up and drove it approximately half a mile and it broke down , they told me twice that they would put a new engine in , I rang warranty company and was told it was from scrap yard , the two charismatic men in the office are bully’s , I went to pick up my car after 2 weeks with no availability of a courtesy car , with my brother as I was worried going by myself, as soon as we walked into the office there was a horrible atmosphere, my brother asked for the relevant paperwork and was greeted with attitude, my brother was obviously upset as they were lying about servicing the car and putting a new engine in , to which the manager said she hasn’t bought a Bentley what do you expect, I’m at the stage now where the car is playing up again so I rang them yesterday and was told they are wiping their hands from the car due to my brothers behaviour, my brother was calm but upset that these two men were taking advantage and lying , so I am taking this further , so please don’t buy from these as it has caused myself a lot of stress which I don’t need .